Question 1

Are You A Direct Manufacturer Or Trading Company?

Accepted Answer

UKETA started with a trading company at the first beginning in 2005, as we know how important is the production, we invested in 3 manufacturing plants for our key products' production. Pocket ashtray, Plastic products and CR Tin Case are in different locations of China. At the same time, we also trade all kinds of vape products, smoking articles, and other Compliant Cannabis Packaging to meet with our clients' various inquiries.

Question 2

What Products Can You Offer?

Accepted Answer

All kinds of smoking articles such as rolling tobacco related products, vape products such as disposable vape, vaporizers, and Compliant Cannabis Packaging are our main products.

Question 3

Can You Do Customized Products?

Accepted Answer

Yes, we are mainly doing customized products according to the customers’ drawings or samples.

Question 4

How To Guarantee The Quality Of Your Goods?

Accepted Answer

We have our own professional QC team. In 40% of our products, we make 100% products inspection in production line. And we also arrange Pre-Shipment Inspection by random before delivery.

Question 5

What Would You Do On Quality Claims?

Accepted Answer

UKETA is a responsible and trustworthy company who respect his name and brand so much. We treat our company's reputation as the most important asset. Once you receive the goods and find quality problems, please try to provide us as many pictures or video as possible to show how is the problem. We will analyze on it and to find out what is the problem, and to make sure it is an individual problem or a batch problem. At the same time, we will activate our internal correction and prevention mechanism to analyze the cause and provide solutions. Usually, we will give you a reply within 3 working days. And UKETA will always take his responsibility.

Question 6

What Is Your Payment Terms?

Accepted Answer

For regular orders, we accept 30% deposit before production, and 70% balance against copy of Bill of Lading by T/T. And by irrevocable L/C will also be acceptable.

FAQ